![]() If you file a dispute about a transaction with a merchant, Capital One asks the merchant to review the disputed charge and its associated terms and conditions. In contrast, with disputes involving fraud, you and the users on your account do not recognize the transaction or merchant, or you or the users on your account did not authorize the merchant to charge your credit card.] In a merchant dispute, you recognize the transaction and you authorized the merchant to charge your card, but there’s an issue with the service, the amount of the charge, or the merchandise (for example, quality, missing items, or service wasn’t provided).
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